Empower your service teams with real-time insights, reduce response times, improve customer satisfaction, and optimize support processes for peak efficiency.
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Map out every interaction, from case creation to resolution, with Hubbl Process Analytics. Visualizing the flow of service cases reveals inefficiencies, bottlenecks, and process deviations that can be adjusted to improve performance and adherence to KPIs.
Dive deep into KPIs such as First Response Time (FRT), Average Handle Time (AHT), and Customer Satisfaction (CSAT). Hubbl Process Analytics’ drill-down tools allow you to explore agent performance, identify slow points, and fine-tune your support strategies for maximum efficiency.
See the effects of process improvements in real-time. Hubbl Process Analytics makes it easy to assess the impact of automation, re-skilling initiatives, and other changes on both agent productivity and customer satisfaction, helping your team stay agile.
Customer service KPIs such as First Response Time and Average Handle Time must be balanced against quality outcomes like Customer Satisfaction and Resolution Rate. Hubbl Process Analytics gives you the insights needed to optimize this tradeoff, ensuring a consistent and superior customer experience.
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Identify the highest-impact activities your agents perform and streamline low-value tasks. With Hubbl Process Analytics, you can evaluate agent performance, find areas to automate, and reduce agent turnover by improving work conditions without sacrificing efficiency.
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In regulated industries, missing critical steps in the service process can lead to compliance risks. Hubbl helps you monitor and ensure that every case follows the required steps, reducing risk and ensuring adherence to your SLAs and compliance standards.
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Service organizations must continually evolve to meet the changing demands of customers and products. Hubbl Process Analytics enables service teams to quickly adapt, experiment, and refine their processes, bringing process optimization and innovation within reach, even for smaller teams.
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Join us to learn how you can accelerate business process workshops, automate org health monitoring, and implement code fixes that will save you hundreds of hours of work. Improve your customer success and find new ways to visualize your customer service processes.
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Experience the power of instant process analysis today. Transform how you manage and optimize your Salesforce processes with Hubbl Process Analytics.
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