Drive contact center efficiency and customer satisfaction with data-driven service improvements.
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Use Process Analytics to map out the entire customer service workflow from issue creation to resolution. Quickly spot delays, bottlenecks, and deviations that impact customer experience and agent productivity.
Side-by-side comparisons of service processes across different agents, regions, or product lines help you identify best practices and ensure consistent performance across the board.
Go beyond surface-level metrics. With drill-down capabilities, investigate why specific issues are recurring and uncover the underlying causes, whether it’s a process flaw, a product issue, or a training gap.
Customer service processes often involve significant variation depending on the product or agent involved. Process Analytics helps reduce inefficiencies by identifying and helping you to standardize critical workflows.
Measure the impact of your digital transformation efforts. Process Analytics provides concrete data on increased throughput, reduced handling times, and improved customer satisfaction.
Leverage data insights to identify which customer issues can be addressed through self-service channels, reducing agent workload and improving response times.
Ensure your customer service teams are supported by optimizing their workload with actual data on inquiry volumes, response times, and process delays.
Use Process Analytics to ensure that customer service processes comply with regulatory requirements and deliver consistent, high-quality experiences across all customer touchpoints.
Experience the power of instant process analysis today. Transform how you manage and optimize your Salesforce processes with Hubbl Process Analytics.
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