Hubbl Process Analytics is the only Salesforce-native process mining tool.
Addressing your Security Concerns by Being a Managed Package on the Salesforce Appexchange.
How to get started with Hubbl Process Analytics, from installation and configuration to a walkthrough of the first steps to value.
There are two simple ways to configure Hubbl Process Analytics in your org.
User guide on the first steps you can take to get value out of Hubbl Process Analytics.
Root Cause Analysis Release
Automated Insights Release
Behavioral Nudges Release
Process Visualizer Release
Hubbl Process Analytics starts by visualizing your process using Salesforce field history logs. It creates a flow diagram that displays the times and frequencies of each path taken through the process, also known as variants. These variants can be further analyzed. For instance, you can explore the fastest path through the process, paths with the most steps, or paths followed by specific products. These analyses can be done manually or automated within the product.
The ideal amount of historical data for analysis depends on several factors:
The primary output is an interactive process visualization that can be customized with filters. Additionally, you will receive a series of observations about the process, leading to actionable business insights.
Process Analytics and Business Intelligence (BI) serve different but complementary purposes:
Hubbl Process Analytics simply requires access to Salesforce field history logs, which are available once the tool is installed in your Salesforce organization for analysis. You can specify the object, date range, and attributes you need, and an easy-to-use wizard takes care of the rest. Additionally, event logs from other applications can be imported into custom Salesforce objects for analysis.
Hubbl Process Analytics is a powerful tool that helps you gain insights into the efficiency and effectiveness of your business processes. It serves as both a discovery and coaching tool.
As a ‘discovery tool’, it provides objective insights into the current state of a process, helping to identify systemic issues.
As a ‘coaching tool’, it allows you to benchmark the performance of individuals, teams, or products against your organization's average or the best-in-class standards.
As a ‘hypothesis testing tool’, it enables you to evaluate the effects of system or process changes by comparing processes before and after, for even minor changes.
A variant in Hubbl Process Analytics represents a unique path through a business process. For example, different customer support cases may follow various sequences of statuses. Each path is a variant, and the most common ones have a high record count.
Business Process Mining, as defined by analyst firm Gartner, refers to tools designed to discover, monitor, and improve processes by extracting knowledge from events captured in information systems.
These tools provide continuous visibility and insights into your processes. Business Process Mining tools accelerate the application of data science to business processes. They are typically system-agnostic but may require data preparation and data science expertise to operate effectively.