Hubbl Diagnostics | Learning Hub

FAQs

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Can I view a scan that someone else has run using Hubbl Diagnostics? Can the results be shared?

Yes! Users can easily share results with other Hubbl Diagnostics users within your company.

For sharing outside your organization, a CSV download can be initiated from within your scan results.

How can I add users to my Hubbl Diagnostics account?

To add users to your Hubbl Diagnostics account, you need to have purchased a license.

Ask your users to sign up and then submit a support case with the request, we will get them added to your account so they can access Hubbl Diagnostics licenses and premium features.

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What access does Hubbl Diagnostics need to run?

When authorizing the Hubbl Diagnostics connected app during the org scanning process, you'll be prompted to grant four specific permissions:

Access the identity URL service: Hubbl Diagnostics retrieves a limited set of user information for troubleshooting and the confirmation page scan flow.
Manage user data via Web browsers: This permission allows Hubbl Diagnostics to capture certain org information not accessible through APIs but visible in Setup pages.
Manage user data via APIs: Hubbl Diagnostics requires this permission to collect metadata, configuration details, usage limits, and aggregate record and field count information.‍
Perform requests at any time: This permission enables Hubbl Diagnostics to support scheduled and repeating scans. For one-time scans, access tokens are automatically deleted upon scan completion, ensuring that Hubbl cannot reconnect post-scan regardless of this permission.

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What does Hubbl Diagnostics analyze?

Hubbl Diagnostics analyzes the custom code, declarative code, and environment settings of your org, along with certain value-add analytics/exports.

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What happens if I choose not to renew my subscription?

We would be sad to see you go! But if you choose to not renew your subscription to Hubbl Diagnostics here’s what happens:

You will retain access to your advanced scans until the end of your subscription
On your subscription end date all of your existing scans will revert back to basic scans
You can continue to use Hubbl Diagnostics to run free scans on any org every 30 days and choose to upgrade them at any time by re-subscribing

What permissions does my Salesforce user need to run Hubbl Diagnostics scans?

The easiest solution would be to run the scan as a System Administrator. However, if you want to be more specific with the permission assignments, the following permissions would be needed:

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Modify Metadata - Required

This is necessary for Hubbl Diagnostics to retrieve and analyze metadata from the org.

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View All Data, or appropriate Object CRUD + Field Level Security (FLS) - Required

Hubbl Diagnostics can only provide object and field analysis on fields that the user running the scan has read access to. Any objects or fields where permissions are not available will be omitted from the scan output.

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Install Packages and Manage Package Licenses - Optional

In order to provide package analysis, Hubbl Diagnostics requires both of these permissions. Salesforce does not have a discrete read-only permission to view installed packages.

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ViewHealthCheck - Optional

For some recommendations, Hubbl Diagnostics relies on Health Check information. Without this permission, these recommendations will not be available.

What type of API calls does Hubbl make on my org when performing a scan?

We perform only read-only operations on connected orgs:

We make GET requests to the Metadata API
We make GET requests to the REST API
We make GET requests to the Tooling API

Due to the way metadata list/retrieve permissions work in Salesforce, we do require Modify Metadata, because there is no read-only equivalent to that permission.

We will never modify client data or metadata. If a scanning user does not have Create/Read/Update/Delete (CRUD) or Field Level Security (FLS) permissions on certain objects and fields, we cannot report on them.

Why is Field Utilization missing for some fields?

There are multiple reasons why a field may not have data in the Field Utilization dashboard. Let's start by looking at the icon next to the blank field for more information.

🔒 Lock symbol: this indicates that a field is encrypted and therefore Hubbl Diagnostics is not able to access the field with an aggregate query to calculate field utilization.

🚫 Circle Backslash symbol: this indicates that Hubbl Diagnostics was not able to calculate field utilization for one of the following reasons:

Unsupported Field Type: The field has a field type that doesn't support being queried in aggregate (e.g., Checkboxes, Long Text, Rich Text, Multi-select Picklists, Custom Metadata, etc.)
Missing Access: The user who authorized the scan does not have access to the field or parent object.‍
System Timeout: Salesforce timed out while attempting the aggregate query to capture field utilization (after multiple retry attempts).

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Feature Releases

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Release

2.47

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October 31, 2024

Feature Releases

Past releases

2.5

—

December 12, 2024

2.49

—

November 28, 2024

2.48

—

November 14, 2024

2.47

—

October 31, 2024

2.46

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October 17, 2024

2.44

—

September 12, 2024

2.43

—

September 5, 2024

2.42

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August 22, 2024

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