Hubbl Technologies | Live Demo for Customer Service

Join us to learn how you can accelerate business process workshops, automate org health monitoring, and implement code fixes that will save you hundreds of hours of work. Improve your customer success and find new ways to visualize your customer service processes.

Whether you’re using Service Cloud, Field Services, Financial Services or any other part of the Salesforce platform to manage your customer service, getting rapid insights into bottlenecks, agent adoption, and technical restraints holding back optimal customer experiences is paramount.

The Hubbl Technologies platform powers next-gen customer service management using the first ever process mining application built on Salesforce, combined with AI-driven org optimization monitoring.

The details:

Date: Wednesday, December 14, 2024
Time: 10:00 AM PST | 1:00 PM EST
Hosted by Mike Bogan, Chief Strategy Officer, and Jeremy Horan, Business Development
45-minute session

What we'll cover:

Visualize Case processes: learn how to use the first ever Salesforce native Process Mining AppExchange App to identify bottlenecks in your service processes in minutes.
Uncover service automation inefficiencies: learn how to get a personalized game plan to improve the health of your customer service automations in minutes.
Automate code fixes: learn how to use AI assistants to generate code fixes to improve your customer service processes.
Improve AI/Agents with better documentation: learn how to automate generation of documentation for your metadata. You’re not alone, 20% of the metadata in the average org has no description.
Track adoption: learn how to see how many different ways a process is being executed and where agents are creating workarounds.
Accelerate change management: learn how to visualize processes before/after an implementation to validate & communicate ROI and provide training opportunities.
Proactively monitor org health: learn how to track org health automatically over time.

Meet the hosts

Michael Bogan

PhD, Chief Strategy Officer at Hubbl Technologies

In the Salesforce ecosystem for >11 years, Mike Bogan was the first presales/solution engineer at Traction On Demand. Working with over 600 customers, he helped grow Traction from 20-1500 employees before its acquisition by Salesforce in 2022. Since then, as Director Product Strategy at Hubbl Diagnostics, Mike has been building the machine learning platform that powers a new paradigm of trusted engagements between Salesforce customers, partners and Salesforce themselves.

Jeremy Horan

Business Development at Hubbl Technologies

In the Salesforce ecosystem for >10 years, Jeremy was one of the first technical architects at Traction on Demand (acquired by Salesforce), where he was in charge of defining development best practices, led the internal initiative around reusing software in consulting, and built several internal products. At Hubbl Technologies, Jeremy has led the development of Hubbl Process Analytics, the first ever process mining application built on Salesforce.

Come prepared.

To make the most of the demo, we recommend installing Hubbl Process Analytics, free from the AppExchange, prior to attending. This will allow you to work with your data in real-time during the workshop, enabling a personalized and actionable security roadmap for your org.

INSTALL FREE